« The Service Gap | Main | Best Podcasts of 2007 »

January 04, 2008


Jonathan Spira

I'm the co-author of the research you cite and I found your comment about your children (being annoyed when someone doesn't reply fast enough) interesting. In my book "Managing the Knowledge Workforce" I traced the need for instant gratification back to the founding of Federal Express in 1973.

We're trying to better understand how people work in such "conditions" so if you and your colleagues would like to help, you could take our brief survey at http://www.basex.com/2008poty

-Jonathan Spira

The comments to this entry are closed.


powertolearn.com Digital Smarts Blog