Software that tracks each key you press on your smartphone is installed on millions of mobile devices including Android, Nokia, Blackberry and older Apple Devices. The software, called Carrier IQ, records everything from keystrokes, web history and text messages then sends the information back to your carrier. It cannot be uninstalled and may very well be in violation of Federal wiretap laws. The information gathered is presumably anonymous and is used to determine when and where calls drop, when programs crash and how we use our phones. Carrier IQ is considered a diagnostic tool for companies to figure out how to make your phone better, but many consider it a breach of privacy.
Sounds pretty ominous. Is it? According to InformationWeek.com, Carrier IQ has responded to the accusations saying: “Our software is embedded by device manufacturers along with other diagnostic tools and software prior to shipment. While we look at many aspects of a device’s performance, we are counting and summarizing performance, not recording keystrokes or providing tracking tools.”
Contrary to Carrier IQ’s assertion, a video by IT systems administrator Trevor Eckhart shows how the software tracks your usage. It quickly made its way around the Internet, reigniting privacy concerns about Carrier IQ.
So, it should be no surprise that the U.S. Senate is demanding answers from Carrier IQ. Senator Al Franken (D-Minn.) has asked the company to explain exactly what they record, who they give the information to, and how consumers can stop it. When asked, Apple responded by saying that it has abandoned using Carrier IQ with the upgrade to the iOS 5 operating system. The company also plans on releasing a software update that will remove Carrier IQ from all of its mobile devices.
What’s the bottom line? Ultimately, Carrier IQ is diagnostic software used by many companies to track how their phones and networks perform. While customers don’t have many options to stop the data collection from happening, chances are that it isn’t being used perniciously. But, in our sensationalistic, sound bite, social mediated world … you’ll have to judge for yourself.
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